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BiteFX for Windows Support

How to Get BiteFX V3.0

With the release of BiteFX V3.0, there are two ways to upgrade your existing software to the new version:

  1. Upgrade your installed BiteFX V2.5 software using the update process, or
  2. Install BiteFX V3.0 from the installer package you download yourself from the Member's Area.

Note: It is no longer necessary to install QuickTime for BiteFX V3.0.

Support Topics for BiteFX V3 for Windows

  1. BiteFX Video and Blog Article Tutorial Links
  2. Downloading BiteFX
  3. Installing BiteFX
  4. Registering/Unregistering BiteFX
  5. Problems Using BiteFX
  6. Using BiteFX - "How to" questions
  7. Software End-of Life and Support Notices

BiteFX Video and Blog Article Tutorial Links

  1. Video Tutorial: How to Install BiteFX for Windows
  2. Video Tutorial: How to Update Your BiteFX V2 Software for Windows
  3. Video Tutorial: Upgrading BiteFX to V3.0 by Downloading the Installer File Yourself
  4. Video Tutorial: Upgrading BiteFX to V3.0 Using Your Updated V2.5 Software
  5. Blog Article Tutorial: Upgrading BiteFX to V3.0

Downloading BiteFX

  1. Don’t know where to find the installer file download page.
  2. Can't find the BiteFX Installer Package File I downloaded.
  3. Choose Run or Save when downloading BiteFX with my Internet Browser?
  4. The BiteFX Installer Package File is taking a long time to download.

Installing BiteFX

  1. After double-clicking on the BiteFX Installer Package file name, nothing seems to be happening.
  2. My computer asks me if I want to allow the program to run when I double-click on the BiteFX installer file name.

Registering/Unregistering BiteFX

  1. Why we require you to register BiteFX.
  2. What we do with the information requested in the registration process.
  3. The "Welcome to BiteFX" Product Registration window appears every time BiteFX is started.
  4. Server is unavailable message appears when registering over the Internet.
  5. Registration Failed message appears when I try to register BiteFX.
  6. Please check the serial number you entered message appears when I try to register BiteFX.
  7. Server is unavailable message appears when Unregistering BiteFX over the Internet.
  8. You need to Run BiteFX as Administrator to Update Registration Information message appears when I select BiteFX Registration from the menu.
  9. Registration is Unchanged message appears when I try to register BiteFX

Problems Using BiteFX

  1. Selecting an imported picture just displays a black screen.
  2. BiteFX is not receiving Updates.
  3. Updates Not Installing - Waiting for BiteFX to Close message appears when I click on Install updates.
  4. I can't find the button I'm looking for in the BiteFX Control Interface.
  5. When I select a picture, the play controls become dim and don't work.
  6. After enlarging an area within a picture, when I try to make it revert to the full picture it doesn't revert.
  7. When I import a folder of my own pictures, all I see is a blank white thumbnail in the Album panel.
  8. When I select a picture, I can't get the Information pane to appear.
  9. Every time I start BiteFX, a Record BiteFX Session? Window appears.
  10. I get a message Base file missing when I click on the BiteFX desktop shortcut icon.
  11. The BiteFX shortcut icon has disappeared from my desktop and I can’t start BiteFX anymore.
  12. When I click on the button to open the Album panel to import my own pictures, it looks completely different and I don’t see the “Add new…” button anymore.
  13. When I click on the button to open the Album panel to delete my imported pictures, it looks completely different and my imported album thumbnail isn’t there anymore.
  14. When I click on the button to open the Album panel to hide or unhide my imported pictures, it looks completely different and my imported album thumbnail isn’t there anymore.
  15. When I start BiteFX, I get a Warning dialog with multiple messages “Cannot load C:\ Program Files or Program Files (x86)\BiteFXV3…” followed by a “Base File Missing” dialog.

FAQ's

Using BiteFX - "How to" questions

  1. Q. Can I use my own pictures with BiteFX?
  2. Q. Can I remove/add animations and pictures into and out of a Presentation Template?
  3. Q. How can I use BiteFX when giving a PowerPoint presentation?
  4. Q. After enlarging an area within a picture, how do I make it revert to the full picture?
  5. Q. When I remove an album I imported into BiteFX, does that delete my folder of pictures?
  6. Q. When I open BiteFX and the Updates available circle appears on the Menu button, can I still use BiteFX or do I have to run the update program first?
  7. Q. When I import my own folder of pictures, where can I find them?
  8. Q. How can I stop the “What’s New in V3.0” dialog from appearing every time I start BiteFX?
  9. Q. How do I close the “Help” panel?
  10. Q. How do I close the “Information pane”?
  11. Q. How do I make the animations as big as possible on my computer display

Software End-of-Life Notice

BiteFX V1.0 & V1.1 for Windows End-of-Life

Support ended for BiteFX V1.0 and V1.1 for Windows on September 30, 2011. For details, read the email that was sent to all BiteFX customers informing them of these product's end-of-life.

BiteFX V1.2 for Windows End-of-Life

On October 10, 2013 we announced that support for BiteFX V1.2 for Windows ended on December 31, 2013. For details read the email that was sent to all V1.2 (or earlier) customers informing them of this product's end-of-life.

BiteFX Support on Computers with Windows XP Operating System End-of Life

Microsoft ended its support of Windows XP on April 8, 2014, and no longer provides automatic updates that help protect personal information or fix software bugs. Because this poses potential BiteFX performance issues unrelated to our software, we have also ended support for BiteFX users still using the product on computers with the Windows XP operating system.

 

:: Doctor to Doctor

Talk to Dr. Reid about occlusion, your practice or questions on BiteFX

Outside USA::
(+1) 530-582-1189

What people are saying about BiteFX::

Love it! Love it! Love it! BiteFX has been a fantastic addition to our treatment process.
— Raj Upadya, DMD
BiteFX has been an amazing addition to our consultation experience! Our patients, both new and existing, have given rave reviews.
— Richard Rogers, DDS
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