BiteFX General Support - BiteFX for Windows Support - BiteFX for iPad Support

 

BiteFX for iPad Support

Our Helpful Hints blog provides useful tips on how to use the BiteFX for iPad app.

Support Topics for BiteFX for iPad

1. BiteFX for iPad Installation Video Tutorial
2. Downloading and Installing BiteFX
3. Updating BiteFX
4. Problems Using BiteFX
5. Using BiteFX V2.0i for iPad

Downloading and Installing BiteFX

Click on this link for complete instructions; Downloading and Updating BiteFX for iPad.

1. After installing BiteFX, there are only six animations.

   When initially downloading BiteFX on your iPad, the app is the free version of BiteFX and only includes six animations. To continue downloading the full version, you must login with your email address, using the same email you used when purchasing BiteFX, and then enter your sixteen digit password that was sent to you with your order fulfillment email. If you don’t know which email address to use and/or you cannot find your iPad password, please contact us and we will provide the information to you.

2. When installing BiteFX on my iPad, I get a message that the download was aborted or a few files could not be downloaded correctly.

   When downloading and installing a large app like BiteFX, it’s possible that the wireless signal may fluctuate during the process enough to cause some files to fail to download properly. The software detects when this happens and displays a message, asking if you would like to continue the download or not. Tap on “Yes” to continue downloading the missing files. You may need to repeat this process more than once until a message is displayed verifying that all files were downloaded successfully.
   

Updating BiteFX

Click on this link for complete instructions; Downloading and Updating BiteFX for iPad.

1. When I start BiteFX on my iPad, there is a red oval box with a white number inside it. What is this?

   BiteFX provides updates to the app from time to time and alerts you that there are updates available by displaying a red oval over the Menu button. The white number indicates how many updates are available to download. Tap on the Menu button, and then tap on Updates. Now tap on Download Updates.

2. When updating BiteFX on my iPad, I get a message that the download was aborted or that some of the files could not be downloaded correctly.

   Each time you see this dialog, click on “Yes” until you see a message that all files have been downloaded successfully.

Problems Using BiteFX for iPad - V2.3

1. I’m not getting any updates.

   If you installed an older version of BiteFX for iPad, there was a bug in the software code that prevented updates from being detected. Delete the installed app and reinstall it from the App store (see Downloading and Updating BiteFX for iPad for instructions).

2. When I tap on the animation thumbnail, nothing happens.

   Solution 1 – Is the padlock button in the unlocked configuration?
   If so, tap on the padlock button to lock it, and then tap on any animation thumbnail to select it.
   Solution 2 – You may need to play with the nature of your “tap”.
   iPad touch sensitivity can vary from tablet to tablet so try different levels of pressure or use a different finger. Generally, a light tap seems to consistently provide the most consistent behavior with iPads.

3. I tried to create a sequence but whenever I try to drag a thumbnail into the sequence row, nothing happens.

   With the Animation panel open, tap on the locked padlock icon at the lower right corner of the main screen to unlock it. You can now drag thumbnails down to any of the available sequence rows at the bottom. Tap on the padlock icon again to re-lock it when finished.

4. I created a sequence but when I tap on the first thumbnail, it doesn’t select the animation.

   With the Animation panel open, tap on the unlocked padlock icon at the lower right corner of the main screen to lock it. You can now select any animation in your sequence row to be displayed in the main screen.

5. I can’t find the Picture panel button in my BiteFX for iPad control panel. Where do I find it?

   There are no pictures included in the BiteFX for iPad application. However, you can sync the BiteFX pictures that we include in BiteFX for Windows to your iPad and switch back and forth between BiteFX and your Photo app using a four-finger lateral swiping motion to show both animations and pictures fairly seamlessly. You can download the BiteFX pictures by navigating to our BiteFX home page, click on the Members tab and login, and and then click on iPad Pictures under the Online Support header as shown below.
   
   For detail instructions how to sync the downloaded BiteFX pictures (as well as your own pictures) to your iPad, see Integrating Clinical Photographs with BiteFX for iPad using iTunes.

Using BiteFX for iPad – V2.3

1. I want to put BiteFX on more than one iPad. Do I have to buy another subscription?

   You can download BiteFX onto as many iPads as you want using the same email address and iPad password.

2. How do I create my own sequence on the iPad?

   Tap on the Animation panel button to open the menu. Tap on the padlock at the lower right corner of the main screen to unlock it. Now drag any animation from the menu area down to one of the four rows at the bottom of the screen. Continue dragging thumbnails into that row until you have completed building your sequence. Be sure to tap on the unlocked padlock icon to lock it before selecting an animation from your sequence.