It is important to us that your experience with BiteFX is positive and effective. If you experience any problems with BiteFX or have questions about how to use the product, please follow the steps below to obtain an answer:
Step 1 - Check the BiteFX documentation that is provided with your software for the answer to your question(s):
- Help pane: this resource provides detailed instructions on how to use every button in the BiteFX Control Interface. Open the Help pane one of three ways:
- Start BiteFX and click on the "?" button at the top right corner of your BiteFX control interface,
- Start BiteFX and at the top left corner of your BiteFX Control Interface, click on the Menu button to open your menu list and then select Help,
- Press the F1 function key on your keyboard
- User Guide: this resource includes the same information as in the Help pane, but often in more detail, and also includes support information beyond the BiteFX Control Interface (for example, how to register and unregister your software). There are three ways to open the User Guide:
- Open BiteFX, click on the Menu button and select User Guide from the list,
- Press the Alt + F1 keys at the same time on your keyboard,
- Navigate to the User Guide pdf file as follows:
• Windows 7 - Click on Start>All Programs>BiteFX>User Guide • Windows 8 - Move the mouse cursor to the far right side of your computer display screen>Select the Search charm> enter BiteFX User Guide
Step 2 - Check the Support Topic List below to see if your issue is already in the list. We update this list regularly with answers to common questions or problems.
Step 3 - Check the BiteFX Support Notes, Tips, Windows Tips and iPad Tips in the BiteFX Blog. Increasingly we are putting helpful tips & tutorials, as well as notes on problems reported in the Blog as we can add and edit these topics immediately.
Step 4 - Contact us directly; we're here to help you! If neither of the resources included in BiteFX resolves your issue, please contact us by telephone, email or fax:
- Give us a call (8am to 5pm Pacific time, Monday - Friday):
International (+1) 530-582-1189
- Send us an email: firstname.lastname@example.org
In this email, please include the following information:
- Your name
- A phone number and the best hours to call you
- A detailed description of your question or problem
- Send us a fax: 1-530-579-3237
In this fax, please include the same information as listed above when sending an email.
Step 5 - Consider signing up for the QuickStart personal coaching program. If you are a Platinum Insiders' Circle member, this training program is free and you can get as much training as you want. For Gold and Basic members, QuickStart provides at least 2 ½ hours of comprehensive, hands-on training. Or, if you are ready to order your QuickStart personal coaching program now, click on this QuickStart link and select the program that’s best for you.
For more support specific to your operating system, click on the appropriate link below: